By placing the order you accept, without the need for express acceptance, the following General Conditions of Sale.

ORDERS Orders are always conditioned by the clause “Subject to approval of the House”. Orders with delivery requested after 60 days will be processed by applying the price list in force at the time of shipment, unless otherwise agreed to be confirmed in writing by the Altaflex company. We do not accept cancellations of orders for “custom made” items.

PRICES The prices in this price list are expressed in Euros. They do not constitute an offer, they are provisional and may be modified without notice due to increases in raw materials, labor costs and anything else that may occur in an unforeseeable manner. Prices are for delivery to the retailer.

PRODUCTS The descriptions and technical characteristics of the products referred to in this price list are purely indicative and non-binding. The Altaflex company reserves the right to modify them without notice. The colors of the products (sheets, fabrics) are purely indicative, but may change without changing their quality and properties. Product measurements are expressed in centimeters. The Altaflex company guarantees the most precise measurements possible, while reserving a tolerance of cm. 2 more or less in width, length and height. All measurements are carried out with reference to the UNI EN 1334 standard.

DELIVERY The delivery of the ordered goods will be carried out with the utmost promptness according to warehouse and production availability. Any delivery terms included in the order must not be considered mandatory. Failure or delayed delivery of the goods, even if agreed, or due to force majeure does not constitute any right for the customer or others to request compensation for damages or otherwise. The goods, regardless of the form of shipping, travel at the buyer’s risk. For amounts less than 400.00 euros, a flat rate net amount of 20.00 euros for transport will be charged on the invoice. We do not make deliveries to private individuals.

COMPLAINTS Complaints for lack, non-conformity and obvious defects of the goods must be reported in writing immediately upon delivery and in any case within 8 days of receipt of the same, under penalty of forfeiture of this right.

GUARANTEE OF SUITABILITY OF THE PRODUCT Hidden defects on the product are covered by warranty in accordance with the law (Legislative Decree 02 February 2002 n” 24); with the exclusion of defects due to improper use of the product (e.g. broken handles, tears in the fabric, stains of any kind, mould, etc.) or defects caused by a clear lack of the maintenance rules reported in the specific documentation. The legal guarantee starts from the date of purchase which must be documented by the receipt, invoice or tax receipt. RETURNS We do not accept returns of goods unless expressly authorized in writing by the Altaflex company. The goods authorized for return must arrive at the company with suitable packaging and carriage paid. Otherwise the return, even if authorized, will not be accepted.

PAYMENTS All payments will be considered valid if made directly to the Altaflex company. Failure to comply with the payment terms entails the right to put the debtor in default with interest charged at the current bank rates and the recovery of any currency discounts. If a deferred payment is agreed, the ownership of the goods is intended to be reserved to the Altaflex company.